Payment:
We accept payment by PayPal for online orders. If you would like to make alternative arrangements for payment like Interac money transfers, Western Union, or Postal Money Orders, contact us by This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Shipping Charges:
Delivery charges are calculated depending on the weight and destination of the order plus a small handling/packaging fee. If you would like to make alternate arrangements for shipping, pick-up or delivery, please contact us by This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Warranty on Products:
Some items in our store carry a manufacturers warranty against defective parts and breakage, please refer to the individual manufacturers warranty policies.

Returns and Exchanges (within 7 days of receipt of purchase):

Standard Factory Built Skate Packages:
In order to be acceptable for exchange, skates must show no sign of use and must be returned in their original packaging in order to be acceptable for exchange. We strongly recommend that you try on your skates indoors and not skate in them until you are sure of the fit. If you are unsure of what size to order, please contact us and we would be happy to do some sizing tests with you to ensure you order correctly.

Custom Built Skate Packages:
These skates are built on request for each customer and are not standard-stock products. RollerSkatin.ca cannot therefore offer refunds on custom skates. It is our policy to communicate with customers who purchase custom roller skates at the time of ordering to ensure a good fit and an appropriate skate.

If your order is incorrect and not as you ordered it, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it us so we may correct the error! If it was our mistake, we will fix it at no extra charge to you!

Exchanges:
In the rare case that a skate needs to be exchanged for a different size or model please This e-mail address is being protected from spambots. You need JavaScript enabled to view it us for instructions. Please note, the customer is responsible for return shipping and a 15% restocking fee may apply – depending on the model purchased.

Returns for Refund:
RollerSkatin.ca will refund the customer for the purchase amount, less the initial shipping costs and aapplicable 15% restocking fee. Return shipping of the skates will be at the customer's expense.

Parts and Accessories:
Parts and Accessories can be returned for exchange or refund within 7 days of receipt of order. Items must be in their original packaging and show no signs of wear. Freight costs incurred for the return or exchange of parts and accessories is the customer's responsibility unless an error has been made on our part.