Warranty on Products:
Some items in our store carry a manufacturers warranty against defective parts and breakage, please refer to the individual manufacturers warranty policies.
Returns and Exchanges (within 7 days of receipt of purchase):
Standard Factory Built Skate Packages:
In order to be acceptable for exchange, skates must show no sign of use and must be returned in their original packaging in order to be acceptable for exchange. We strongly recommend that you try on your skates indoors and not skate in them until you are sure of the fit. If you are unsure of what size to order, please contact us and we would be happy to do some sizing tests with you to ensure you order correctly.
Custom Built Skate Packages:
These skates are built on request for each customer and are not standard-stock products. RollerSkatin.ca cannot therefore offer refunds on custom skates. It is our policy to communicate with customers who purchase custom roller skates at the time of ordering to ensure a good fit and an appropriate skate.
Returns for Refund:
RollerSkatin.ca will refund the customer for the purchase amount, less the initial shipping costs and aapplicable 15% restocking fee. Return shipping of the skates will be at the customer's expense.
Parts and Accessories:
Parts and Accessories can be returned for exchange or refund within 7 days of receipt of order. Items must be in their original packaging and show no signs of wear. Freight costs incurred for the return or exchange of parts and accessories is the customer's responsibility unless an error has been made on our part.
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